Review guidelines
Trust depends on knowing the rules. This page explains what kind of reviews we publish, what we remove, and how either reviewers or businesses can appeal a moderation decision.
What we publish
- Reviews based on a real experience with the business.
- Specific descriptions: what was hired, what happened, what worked or didn't.
- Honest opinions on quality, punctuality, price fairness, and whether the reviewer would hire again.
- Information about whether a promised guarantee was honored or not.
What we remove
- Reviews from people with no documented relationship to the business.
- Defamation, threats, personal attacks, hate speech, or illegal content.
- Reviews containing private personal data of the business owner or third parties.
- Reviews left in exchange for compensation, gifts, or discounts (paid or coerced).
- Duplicate reviews from the same account on the same business.
- Reviews violating the law applicable to the user's jurisdiction.
What we do not remove
- Legitimate negative reviews. Ever. Even if a business pays us.
- Reviews a business simply disagrees with.
- Reviews that hurt sales but describe real facts.
How to flag a review
On any review, use the Report link to send a flag to our moderation team. Tell us which rule above the review breaks and why. We aim to respond within 5 business days.
How to appeal a decision
Both the reviewer and the business can appeal a moderation outcome in writing. Email moderation@tsfind.com within 30 days of the decision. We will reply with the reasoning and the final outcome.
Our public commitments
- Businesses can pay for visibility. They cannot pay for moderation.
- Moderation rules are public — you are reading them.
- We publish an annual transparency report once volume justifies it (target: 2027).
See the full manifesto or read about why TSFind exists.